ABA Supervisor Certificate

This certificate prepares new and potential supervisors for their emerging responsibilities with a combination of leadership and managerial skills, and by offering fresh insights on proven supervisory approaches.  Courses explore ways to interview, evaluate and select employees while being mindful of legal considerations. The performance management process is reviewed in detail, with special attention placed on coaching, rewards and recognition, and corrective action. Managing employee relations is addressed through four major strategies: compliance with laws, managing diversity, handling work and personal issues, and fostering open communication among staff members. In addition, the certificate program includes a component on ethical practices in banking.

Required Courses

  • Banking Basics*
  • Building Collaborative Teams
  • Communication Basics
  • Empowerment
  • Employment Law​
  • Ethical Issues for Bankers
  • Leveraging the Benefits of a Diverse Workforce
  • Management Essentials
  • Managing Change
  • Online Communication
  • Presentation Skills
  • Verbal Communication
  • Why Quality Service Matters
  • Written Communication

*Course waived if Banking Fundamentals or Principles of Banking has been taken.

The estimated time to complete these 14 courses is approximately 9.5 hours. Students have access to the curriculum for 1 year from date of purchase.

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Course / Seminar Type: Self-Paced Online
Course / Seminar Category: Management & Leadership Training
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Course / Seminar Price: $895
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