Coaching Skills for Managers
Courtyard by Marriott Madison East/ 2502 Crossroads Dr. / Madison, WI 53718 /8:30am – 3:30pm
On-Purpose Coaching Techniques for Meaningful Results Coaching is a dialog approach that prompts the employee to develop critical thinking skills. You can’t just flip a switch and be an effective coach. You need a process, a framework and plenty of practice. We teach you the WDEP method for coaching. It is easy to remember and gives you a path to follow for effective coaching conversations.
WDEP METHOD & DIALOG EXAMPLES:
W= Wanting “Tell me what you want to have happen”
D= Doing “What have you considered doing to get what you want?”
E= Evaluate “What is the likelihood you can have what you want?”
P= Plan “What is your plan to get what you want?”
The manager that wants to learn how to coach will realize they need to encourage the employee to problem-solve and self-evaluate. The reward is a more self-directed worker.
Managers who develop strong coaching skills inspire and encourage employees in the workplace in a way that brings out the best in others. Are you the one expected to address behavior issues in the workplace, and often feel like you are not getting anywhere when you do? Is part of your job to learn how to tactfully have difficult or dreaded conversations with others from time to time?
Increase the leadership skills need to do your job! Coaching Effectiveness for Managers will give participants an understanding of motivation and how to make coaching work in a practical way! Attendees will feel empowered and reduce their on-the-job stress.
What You Will Learn:
- Defining coaching and understanding the value and benefits
- WDEP tools to be put to use right away
- Learn key principles that when applied, help build bridges
- Build a plan around what you want and need to have happen!
- Communicate observations effectively
- Encourage positive behavior and results
- Develop your staff to higher levels of responsibility
- Refine your supervisory skills around giving constructive feedback
- Teach others how to resolve conflict
- Using recognition and incentives as powerful tools
Who Should Attend: Managers, supervisors, those expected to lead others and those that develop training for leaders.
Speaker: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.
As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and has accumulated an impressive client list that includes over 600 banks, credit unions, and other organizations. Globally, she presented a program in the south of France for an international, energy-related firm.
Honey has a coaching practice specializing in helping others pursue professional excellence and is the author of numerous published articles and training manuals. Her first book, Coaching Yourself & Others will be released soon.
Honey continues her personal pursuit of excellence and has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A&M. She is an EverythingDiSC Certified Distributor and Trainer